Exchanges & Returns
Cancelling your Order
As part of the UK’s Distance Selling Regulations, you have the right to cancel your order within 7 working days of receipt. The goods must be unused and packed securely when they are returned to us. Please email firstname.lastname@example.org to confirm your intention to cancel the order (quoting your name and order reference). A dedicated member of our team will then process a refund and provide information on how to return the item to us. All refunds will be made within 30 days of acknowledgement of your intention to return the item.
Exchanges & Returns
You’ll notice that all our Student Knives online orders come with exceptionally long guarantees (some have lifetime guarantees). That’s how confident we are in the quality. If something doesn’t come up to scratch then we’ll gladly change it, but we’re not expecting to hear from you any time soon! In the unlikely event that you do find fault with the workmanship or the materials within the guarantee period, Richardson Sheffield promise to repair or replace it free of charge.
If the goods that arrive are not to your satisfaction, you can return them for an exchange or refund within 28 days of delivery. Please email email@example.com to arrange this. In the email please include your name and contact telephone number, order number, reasons for dissatisfaction and the new item required (in the case of an exchange). Products must be returned to us unused, suitable for resale and with their original packaging.
Please note that you are responsible for the costs of returning the goods to us unless they were delivered in error or are faulty. As with all returns, we recommend that you use a recorded postal / guaranteed delivery service and obtain a ‘proof of postage’ receipt if using the Post Office, as unfortunately we can’t accept responsibility for goods lost in transit.
If there is a difference in price with the item you are exchanging for, we will either refund you by the original method of payment or contact you for further payment details. All refunds will be made within 30 days of acknowledgement of your intention to return the item.